Terms and conditions
Tel: 01745 832211
In this agreement unless otherwise stated:
“Courses” shall mean all the written texts and the associated materials
(i) “We” means ourselves NHS Publications - Nationwide Home Study Publications (the supplier)
(ii) “You” means the student (purchaser).
We agree to sell, you agree to buy our course(s) for the amount payable as indicated on the web site. The main unit of currency will be GBP (sterling). Credit/debit card payments are processed through Paypal. via their secure “https” web site.
We do not store credit card details nor do we share customer details with any 3rd parties.
(i) We will not have deemed to have received payment until payment has been received by us in full.
(ii) Examination fees are not included in the price of any courses. They are paid separately to the exam centre when you apply to sit the exam
Unless otherwise stated by ourselves, we will provide you with full support and tuition by either phone, e-mail or letter, for as long as needed.
(i) We cannot be held responsible for any materials you return to us for marking and assessment being lost in the post
(ii) Although we will assist in giving you details about entering for examinations (if appropriate). It is not the responsibility of Nationwide Home Study Publications to enter you for the examination. You are solely responsible for your own entry and payment of any fees.
Unless stated otherwise, we will dispatch your course(s) within a maximum of 21 days from receipt of your order. Delivery will be by Royal Mail (UK) or Royal Mail International (overseas). A signature may be necessary upon delivery.
(I) Unless stated otherwise, your course(s) will be dispatched as a complete package
(ii) All fees are inclusive of postage and packing
(iii) If you receive damaged goods you should contact us within 72 hours of receipt.
Returns & Cancellations
You have 28 days to return a course from the date you received it.
To be eligible for a return, your course must be unused and in the same condition that you received it.
Your course must be in the original packaging.
Your need to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
We agree to comply fully with all the regulations of the current Data Protection Act. You agree that, in relation to any information we hold on you, we may:
(i) Use your information to provide you with extra materials and or returning tutor marked papers
(ii) We will not share your details with any parties and other companies
(iii) You have the legal right to receive details of the information we hold about you if you apply in writing to us. A fee of 10 GBP is payable.